Preguntas frecuentes (FAQ)

1 Project management and preparation

• 1.1 Automatic saving

  All changes in a project are saved automatically. This means that adjustments are stored immediately and no longer need to be saved manually. When something is deleted by accident, it is also immediately gone. Fortunately, scenes can easily be recreated.

• 1.2 Preparing projects

  Projects can be created in advance and fully tested. This makes preparing for a broadcast clear and efficient. When the studio computer is accessible via the internet within your own network, preparation can even be done from home.

• 1.3 Duplicating standard projects

  It is possible to use existing projects as a basis for new broadcasts. Right click on a project and choose duplicate. This is useful for broadcasts that use the same structure.

2 Importing and managing media

• 2.1 Loading PowerPoint

  A PowerPoint must first be uploaded in the Media tab using the upload button. Then in the Scene tab you can select the desired file via select PowerPoint. The presentation is loaded immediately and becomes visible on the multiviewer.

• 2.2 Loading videos and images

  Images and videos are uploaded via the Media tab. While creating a scene you select the desired media file. When the scene starts the media file automatically appears on the multiviewer.

• 2.3 Loading logos

  On the right side of the scene environment you can load a logo directly from the computer. This does not need to be uploaded through Media. The position of the logo can be adjusted using the available buttons.

• 2.4 Editing PowerPoints

  The studio computer is delivered without editing software such as PowerPoint or video editors. If you want to use an editor, it can be installed as long as this is not done during broadcasts to avoid stability issues. For editing presentations or videos, Davinci Resolve is a reliable and free option.

• 2.5 PowerPoint clicker not working

  First check if the PowerPoint clicker is turned on. On the side there is a switch that shows a green light when activated. Check whether the USB receiver is correctly placed in the USB port and try another USB port if necessary. Test the clicker on another computer to see if the problem is in the device. When multiple PowerPoints are used, the USB receivers may have been switched.

3 Connecting external sources

• 3.1 Connecting a laptop

  On the control desk there is an HDMI cable labeled HDMI IN. When this is connected to a laptop the image appears on the multiviewer. In the display settings of the laptop you can choose duplicate or extend.

• 3.2 Connecting a phone or tablet

  Sharing a phone or tablet screen works through the studio’s wireless network. Connect the phone to the GetyourStudio Wireless network. Ensure the studio computer is connected to the same network. Open Smart View on Android or Screen Mirroring on Apple and select the correct Wireless Share device. The phone screen is mirrored immediately. Then create a Picture in Picture scene using the Wireless Share source.

• 3.3 Duplicating or extending a laptop image

  When connecting a laptop via HDMI IN you can choose duplicate (same image) or extend (extra screen) in the laptop’s display settings. This determines how the content appears on the multiviewer.

• 3.4 Wireless Share differences between Apple and Android

  When sharing wirelessly using Wireless Share, Android works via Smart View and Apple via Screen Mirroring. Make sure both the phone and the studio computer are connected to the GetyourStudio Wireless network. Select the displayed Wireless Share device. After that Wireless Share can be used as a source in scenes, for example in a Picture in Picture layout.

4 Audio

• 4.1 Checking audio

  The best way to check audio is with headphones connected to the multiviewer screen. That screen has an audio out connection. This lets you listen to the Program audio of the video mixer. When livestreaming it is recommended to join the meeting as a guest via a separate laptop to hear how the audio sounds for viewers.

• 4.2 Function of Solo and Speaker

  The solo or speaker button under an audio fader ensures that the audio from that specific channel is sent to the speaker in the control room or studio. This makes it possible to make audio from videos or external callers audible in the studio. When no solo button is active, all audio is sent to the speaker together.

• 4.3 Connecting extra microphones

  XLR microphones can be connected directly to the yellow marked microphone ports on the flightcase. When a microphone does not produce sound, phantom power may need to be activated in the X AIR Edit software via the desktop shortcut. When no free microphone input is available, GetyourStudio can add an extra input on request.

• 4.4 Overrule function of the audio mixer

  When a scene is started the audio mixer is automatically adjusted based on the scene settings. This is useful, but sometimes you want to retain manually set volumes. In that case you can activate the overrule function. The scene will then no longer affect the audio settings. Do not forget to deactivate overrule when using a scene that contains video or other audio elements, otherwise all audio must be adjusted manually.

• 4.5 Reducing volume and quality differences between audio sources

  Large differences in volume and quality between microphones can have several causes. It is important to test this well before the broadcast. On the multiviewer you can see the level of the Program audio. It is recommended to stay around minus fifteen dB. Always use headphones to assess the quality.

  Check whether microphones require phantom power and enable it if necessary in the X AIR Edit software. Ensure microphones are clipped on in the same way and not under clothing or in contact with hair or skin. The windscreen must remain free to prevent scratching sounds. Also check if microphones are pointed in the right direction.

• 4.6 External caller not audible in the studio

  When an external caller is not audible, check if the audio channel shows activity. Open the correct audio fader and check whether solo is active on the correct channel, usually HDMI IN or Media. Check whether the studio speaker volume is open and properly connected to the speaker port of the flightcase. If the problem persists GetyourStudio can help via .

• 4.7 Microphones feeding back

  Feedback occurs when sound from a speaker is picked up again by a microphone. Check which microphone is causing this. Use the solo button to send only the correct audio to the speaker. Turn off microphones when not speaking and lower the speaker volume when necessary.

  Feedback is a sharp whistling sound caused by sound from a speaker being picked up again by a microphone. This usually happens when a microphone is too close to a speaker.

  Ensure that only the correct channels go to the studio speaker. When videos need to be audible in the studio the solo function on the Media fader can be used. When not speaking it is best to turn off microphones to avoid unwanted noise.

  When the problem persists you can lower the speaker volume. Test safe volume levels before the broadcast, even when speaking loudly into the microphone.

• 4.8 Evaluating audio at studio quality

  To evaluate audio use headphones connected to the multiviewer. This lets you listen to the Program output of the video mixer. When livestreaming it is wise to join as a guest via a second laptop so you hear exactly how the audio sounds for viewers.

• 4.9 Using the gain fader

  Besides the volume of each audio fader you can adjust the base strength of a microphone via the gain setting. This is useful to equalize microphones when volumes differ. Gain settings can be found in the X AIR Edit software. Use gain sparingly so the sound remains natural and without distortion.

• 4.10 Noise suppression in streaming platforms

  Some streaming services such as Teams or Zoom automatically filter background noise. This can sometimes cause video audio, such as music or sound effects, to be barely audible. For the best streaming experience disable or lower noise suppression in the platform settings.

5 Displays and multiviewer

• 5.1 Layout of the multiviewer

  The layout and labels of the multiviewer can be adjusted via the ATEM software of the video mixer. If needed GetyourStudio can look along remotely to make these adjustments.

• 5.2 Changing images or videos on studio monitors

  When a new scene is started the image on the studio monitors may change. This happens because the image or video is loaded from the same mediaplayer. When a scene uses a new media file the old file is overwritten. Everywhere this mediaplayer is used a new image appears.

  A solution is to use an alternative mediaplayer. If no free mediaplayer is available GetyourStudio may be able to activate an extra player via . Another option is to load the file as a source via a PowerPoint.

• 5.3 Studio image changes when switching scenes

  When a scene starts the content of the mediaplayer is replaced. This changes all displays that use this mediaplayer. A solution is a second mediaplayer. An alternative solution is to load the image via a PowerPoint.

• 5.4 Source flickers on the multiviewer

  When a source flickers on the multiviewer this may be due to a bad cable connection or a defective cable. Check whether the SDI cable of the camera or HDMI cable of a laptop is properly connected. Remove and reinsert the cable. Gently move the connector to see if the image returns briefly.

  If possible replace the cable temporarily. If this does not help the problem may be inside the flightcase. In that case contact .

6 Scenes and compositions

• 6.1 Options within a scene

  A scene combines various elements that can be active simultaneously. You can choose from several scene types such as full image, Picture in Picture, Green Screen or extended compositions. Various sources can be selected within a scene such as cameras, media, PowerPoint, PowerPoint Notes, Wireless Share, HDMI or even the Program. Camera presets can be triggered and microphones can be selected or adjusted. Transition effects and looping of videos can also be configured.

• 6.2 Adding transition effects

  When switching from one scene to another you can choose a transition such as fade or cut. During scene creation you can select the desired effect at the bottom right. The default is a hard switch. The transition speed is always the same but can be adjusted via the ATEM software. GetyourStudio can help with this.

• 6.3 Looping videos

  A video can be repeated via the loop option in the mediaplayer or preset during scene creation. At the bottom right there is an option to loop the video. By default this option is off.

• 6.4 Picture in Picture position

  There are four standard positions available for Picture in Picture. If another size or position is needed this can be adjusted by contacting . It can also be useful to use Compositions. These are extended variants of Picture in Picture and offer more flexibility in layouts.

7 Cameras

• 7.1 Activating autotracking

  Autotracking can be activated in two ways. The first is manual. Next to the column with camera presets there is a button to enable or disable autotracking. The second way is within a scene. During scene creation you can indicate while selecting the camera preset whether an autotracking preset should be used.

• 7.2 Creating camera presets

  A camera preset can be stored in multiple ways and the chosen method makes no difference. The preset is always stored directly on the camera.

  Via the remote control you can create a preset by selecting the correct camera first. Move the camera to the desired position. With Canon cameras press set and then the number you want to store the preset in. You will not get visual confirmation but you can test it by pressing the preset number again. With Datavideo cameras hold set and then press the desired preset number.

  Via the Skaarhoj controller select the correct camera using the pink buttons. The display shows the active camera. Press the last square button at the bottom and the buttons turn green. You are now in the preset menu. Use left and right to choose the preset number and hold the green button to store all camera values.

  Via the web interface you can also store presets. The first camera has the default address 192.168.100.21, the second .22 etc unless changed during installation. Open Chrome and go to the correct IP address. The password is getyourstudio00. Move the camera to the desired position, go to presets, select the correct number and press edit. You can choose which parameters to store. After saving the preset is immediately available in StudioAssist.

• 7.3 Adjusting camera settings

  Camera settings can be adjusted via the web interface or a Skaarhoj controller.

  Via the web interface log in at the IP address of the camera for example 192.168.100.21 for camera one. Here you can adjust all settings. With Datavideo cameras these are under Video Configure or Video Parameters.

  Via the Skaarhoj controller select the desired camera with the green buttons. With the four knobs you can adjust the settings. The rightmost square button gives access to the settings menu. You can adjust all camera values. Do not forget to store the settings in a preset otherwise they are lost when loading another preset.

• 7.4 Adjusting camera numbers Canon and Datavideo

  When a remote control controls multiple cameras simultaneously the camera number must be adjusted.

  Canon cameras
  On the back of the camera are dip switches that set the number.
  Example (1 high or off, 0 low or on)
  Camera 1 1 1
  Camera 2 0 1
  Camera 3 1 0
  Camera 4 0 0

  Datavideo cameras
  Turn on only the camera you want to configure. Then use:
  CAM1 star hash F1
  CAM2 star hash F2
  CAM3 star hash F3
  CAM4 star hash F4
  After a restart the new camera number is active.

8 Recordings

• 8.1 Recording multiple cameras

  Recording multiple cameras as separate tracks is possible when the hardware supports this. If this function is available a list of recording devices appears when expanding the record button. Multiple recorders can be activated from this list. If the option is not available GetyourStudio can advise on possible expansions.

• 8.2 Starting recordings

  A recording can be started via the record button in the bottom right of the software. When multiple recorders are present these can be activated by expanding the record button. All recordings are found under the recordings tab.

9 One Touch Panel and StreamDeck

• 9.1 Multiple actions under one button

  It is possible to assign multiple actions to one button. In the StreamDeck software you can use the Multi Action plugin. Actions can be added and delayed using the Delay function.

• 9.2 Working with multiple pages

  The One Touch Panel supports multiple pages. In the StreamDeck software you can add a page via the plus icon. A button to switch between pages appears automatically.

• 9.3 Adjusting images on buttons

  Each button can have its own image. In the StreamDeck software select a button and the current image appears at the bottom. Via the dropdown menu you can choose a file from the computer. Standard icons or custom online icons can also be used.

• 9.4 One Touch Panel not working

  When the One Touch Panel does not respond check whether the device is connected via USB. When buttons do not light up the USB cable may be too long. Try connecting the panel directly to the flightcase. Also check whether it is connected via a USB 3.0 port because USB 2.0 can cause issues. Test the panel on another computer if necessary.

• 9.5 Adjusting buttons on the One Touch Panel

  Buttons can be adjusted via the StreamDeck software. There is a shortcut on the desktop. Select the correct panel in the top left. Choose a standard profile or create your own. On the right side you will find the GetyourStudio plugins that can be dragged onto the buttons. When a button is active the name, icon and plugin configuration can be adjusted.

  With Multi Action you can place multiple actions under one button. With delay you can slow down actions.

• 9.6 One Touch Panel not responding to scenes

  When sources on the multiviewer change existing scenes may stop working. The simplest solution is to fully restart the entire system including power. When this does not work after several attempts contact .

10 Streaming and RTMP

• 10.1 RTMP streaming

  In StudioAssist you can open the RTMP function via the settings menu bottom left. Choose a platform and fill in the Stream URL and Stream Key. These are found in the settings of the platform usually under external encoder or RTMP encoder. After filling in you can activate the profile and start the stream via the button bottom right. When the meeting is opened as administrator you can check whether the signal is received. This usually takes about twenty seconds. Once visible the broadcast can be set live.

• 10.2 Streaming to Teams

  There are two ways to stream a Teams meeting from the studio. The first way is internally on the studio computer. This computer has the video and audio of the studio available as webcam and microphone by default so Teams can be used directly. The second way is via an external laptop. In the flightcase there is an HDMI cable labeled Webcam Out. When connecting this cable to the laptop a new webcam and microphone become available. In some platforms you need to spotlight yourself. This can be done by right clicking on the webcam image.

• 10.3 No audio from videos in the livestream

  Check if the audio of videos is audible in the control room via the headphones or the Media fader. Some streaming platforms filter audio through noise suppression. Set noise suppression low or off. When this does not help contact .

• 10.4 Spotlighting in Teams

  In some platforms such as Microsoft Teams the studio must be manually spotlighted. Right click on the webcam image and choose spotlight. This ensures every participant sees the same studio image.

11 Extra hardware and outputs

• 11.1 Using the stagebox

  The stagebox is used to connect multiple microphones through one cable to the flightcase. This box is usually under the talk show table. The first four ports are used by default. When it does not work check on the back of the flightcase which cables are connected to which ports. The numbers on the connectors correspond to the numbers on the stagebox.

• 11.2 Adding an extra screen output

  When a free SDI output is available on the flightcase marked LBK or Screen an extra screen can be connected. When you also want the output to appear as a column in the software or when no SDI output is free GetyourStudio can help via .

• 11.3 Connecting an extra microphone

  An extra microphone can be connected when there is a free XLR input available on the flightcase. If the input must also be visible in the software or when you encounter limitations GetyourStudio can assist via .

12 Teleprompter and autocue

• 12.1 Teleprompter remote not working

  Check that the remote is turned on that the batteries are full and that Bluetooth is paired. Restart the software or test another remote if needed.

• 12.2 How the teleprompter works

  Scripts are prepared on the laptop or tablet and loaded into dvPrompter Pro. Speed and font size can be adjusted. Thanks to the mirror the camera is behind the text so you can look straight into the lens. The paid app version can be controlled from the studio computer.

• 12.3 Configuring the remote

  Activate Bluetooth on the tablet open DV Prompter and choose Bluetooth WR 500. Put the remote in pairing mode by holding the play button for a few seconds.

• 12.4 Mirroring text

  When the text is mirrored it can be adjusted via the Mirror Mode setting. Disable this when no mirror is used.

13 Overlays lighting and On Air

• 13.1 Overlays not appearing

  Check whether the computer has internet access and whether app.singular.live is reachable. Check both the One Touch Plus and the Overlays tab. Restart the software or the entire system if necessary.

• 13.2 Teleprompter lighting and control

  The studio lighting may vary. New studios usually use a wireless switch. Older studios may use a power strip or a button on the lamp itself.

• 13.3 Turning on studio lights

  The way in which studio lights must be turned on differs per studio. Often the lights are controlled via a wireless switch near the control set. In older studios it may be a power strip. In even older systems a button on the lamp itself must be held for a few seconds.

• 13.4 Operating the LED strip

  The LED strip in the set is operated with a small remote. This allows adjusting color and brightness. This remote is usually in the control room.

• 13.5 On air lamp not working

  Check whether the lamp functions and whether the switch in the cord is on. Test the lamp without the smart plug. Contact support if the software link does not work. The lamp intentionally stays on after a broadcast.

• 13.6 Settings of the B station or DMX controller

  The B station or DMX controller seems simple but the settings are technical and sensitive. If you want to use another configuration it is best to contact GetyourStudio. They can log in remotely to safely configure the settings.

• 13.7 Overlays not appearing

  First check internet access. The overlay module needs internet and must reach https://app.singular.live. Check both the One Touch Plus and the Overlays tab. When this does not work restart StudioAssist. If that does not help restart the entire system.

• 13.8 Teleprompter remote not working

  When the remote no longer responds check whether it is on by holding the middle button for two seconds. Check the battery level. Check whether the teleprompter software is connected to the remote. When using Bluetooth check whether the pairing is active. If needed remove and pair again. Test another remote if possible.

• 13.9 Teleprompter operation

  GetyourStudio provides three types of teleprompters the TP 300 and TP 950 which use a tablet and the TP 900 with a built in screen. Write the script in advance and have it ready to load on the laptop or tablet. Open dvPrompter Pro and use the plus button to load text. Speed and font size can be adjusted to the speaking tempo. The teleprompter is often supplied with a remote to start pause and adjust speed. The teleprompter has a mirror in front of the camera so you can look straight into the lens. With the paid version of the app the teleprompter can also be controlled via a web interface from the studio computer.

• 13.10 On air lamp not working

  The on air lamp is controlled via a smart plug operated by StudioAssist. The lamp switches on automatically when a recording or stream starts or when the on air button is pressed. Check whether the lamp works via the switch in the cord. Also check the lamp without smart plug. When the lamp works but not through software contact . The lamp does not switch off automatically after stopping a recording allowing for calm shutdown after the broadcast.

14 Network and licenses

• 14.1 No connection with the SOLO app

  When the SOLO app fails to connect first check the IP address of the computer in the flightcase. The tablet must be connected to the same network usually the GetyourStudio WiFi network.

  On the tablet you can test via Chrome by visiting http IPaddress 8181 solo. Enter the IP address of the studio computer for example http 192.168.100.77 8181 solo.

  Check whether the SOLO page works on the studio computer itself via http localhost 8181 solo. When the problem persists contact .

• 14.2 License expired or not found

  When a warning appears during startup that the license is almost expired GetyourStudio can renew it. When the license is not found this is usually because no internet connection is available. Internet is needed to verify the license. Ensure the studio computer has temporary internet for example via a hotspot and restart the software. Internet is only needed during startup and during streaming.

15 Troubleshooting

• 15.1 PowerPoint not loading

  When a PowerPoint does not load follow these steps. Go to upload in the Media tab and select the presentation. Return to the Scene tab and choose select PowerPoint. Choose the presentation and check the multiviewer. When the PowerPoint does not appear an Office program is probably still open. Restarting the studio computer almost always solves this.

• 15.2 Remote controls multiple cameras

  When the remote controls multiple cameras at once the camera addresses must be checked.

  With Canon cameras the dip switches are on the back. The correct positions for cameras one to four are as follows camera one high high camera two low high camera three high low camera four low low.

  With Datavideo cameras only the camera being configured must be on. Press the combination that matches the desired number. For camera one star hash F1. For camera two star hash F2. For camera three star hash F3. For camera four star hash F4. After a restart the camera number is set.

• 15.3 Audio faders in a scene not responding immediately

  It is correct that audio settings in a scene become active only when the scene starts when you press the play button. When you want to adjust audio immediately you can do so via the audio player to the right of the rundown. This player is directly connected to the audio mixer so adjustments take effect immediately.

• 15.4 System does not turn on via switch

  Check that the plug is in a working outlet. Check whether the switches on the back of the flightcase are turned on. The lights turn orange when the flightcase receives power.

• 15.5 Configuring teleprompter remote

  Turn on Bluetooth on the tablet. Open DV Prompter and select Bluetooth WR 500. Start the script. To put the remote in pairing mode press the play pause button for three to four seconds. The green LED will flash until pairing is complete. A Bluetooth icon appears in the app when connected.

• 15.6 Text on autocue mirrored

  Open the settings of the DV Prompter app and look for Mirror Text or Mirror Mode. When activated the text appears mirrored. Disable this when not using a mirror. Keep the setting enabled when using a mirror. Disable automatic rotation when placing the tablet in the holder.

• 15.6 Adding screen output SDI LBK Screen

  When you want to use an extra screen and there is a free SDI output in the flightcase LBK or Screen it can be connected directly. When you want the output visible in the software or when all SDI ports are occupied GetyourStudio can assist with system expansion.